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ETTEO PORTAL



​CYCLE TIME MANAGEMENT
CONTROL THE ORDER FLOW
TRACK ORDERS IN REAL TIME
CONTACT CENTERS ALWAYS KNOW THE STATUS
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REAL-TIME REPORTING

  • Configurable and customizable tools allow for performance and cost efficiency analysis
  • Manage ALL contracted technicians and employees
  • Manage by market, tech, service, product, date, part(s)
  • Customer data
  • Part management
  • Service history
  • Cycle time management​

NETWORK MANAGEMENT

  • Easily track contractors and employees in your Network and through the  on-boarding process
  • Automated background processing
  • Administrators can easily add and remove users on the ETTEO platform and designate levels of security
  • Contractors and employees can be configured and customized by:
              -   Line of Business
              -   Capacity
              -   Capability
              -   Availability
              -   Market activation/deactivation
              -   Black out dates/times (Time Off)
  • View a history of all customers, purchases, services

SCHEDULING

  • Reschedule multiple jobs in just a couple of clicks and send a customized text/email message to all customers affected.
  • Reschedule one service technician or an entire market​
  • When multiple tradesman are needed, automatically schedule on demand
  • Each additional service(s) will follow the completed service(s) automatically or manual override
  • Completed job scheduling greatly increases efficiencies for faster completion and cycle times 
  • Maximum route optimization
  • Orders entered into the ETTEO Platform, are automatically routed to the designated service provider by capacity, capability and availability
  • View routing logs
  • View real-time in route
  • Manual override
  • Increased productivity by 38%
  • Manual Routing through an intuitive click-and-drag interface
  • Visual Mapping enables the user immediate visual feedback while routes are created within a specific market
  • Drop in high priority or additional work orders 
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If you have any questions or would like additional information about the ETTEO Platform, please email us at Info@ETTEO.tech

If you are experiencing any issues with the platform or mobile app, please email us at Issues@ETTEO.tech
© 2020 Copyright: ETTEO Technology, LLC
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