ETTEO PORTAL

​CYCLE TIME MANAGEMENT
CONTROL THE ORDER FLOW
TRACK ORDERS IN REAL TIME
CONTACT CENTERS ALWAYS KNOW THE STATUS

REAL-TIME REPORTING

• Configurable and customizable tools allow for performance and cost efficiency analysis
• Manage ALL contracted technicians and employees
• Manage by market, tech, service, product, date, part(s)
• Customer data
• Part management
• Service history
• Cycle time management​

NETWORK MANAGEMENT

• Easily track contractors and employees in your Network and through the  on-boarding process
• Automated background processing
• Administrators can easily add and remove users on the ETTEO platform and designate levels of security
• Contractors and employees can be configured and customized by:

              -   Line of Business
              -   Capacity
              -   Capability
              -   Availability
              -   Market activation/deactivation
              -   Black out dates/times (Time Off)

• View a history of all customers, purchases, services

SCHEDULING

• Reschedule multiple jobs in just a couple of clicks and send a customized text/email message to all customers affected.
• Reschedule one service technician or an entire market​
• When multiple tradesman are needed, automatically schedule on demand
• Each additional service(s) will follow the completed service(s) automatically or manual override
• Completed job scheduling greatly increases efficiencies for faster completion and cycle times 
• Maximum route optimization
  
• Orders entered into the ETTEO Platform, are automatically routed to the designated service provider by capacity, capability and availability
  
• View routing logs
  
• View real-time in route
  
• Manual override
  
• Increased productivity by 38%
  
• Manual Routing through an intuitive click-and-drag interface
  
• Visual Mapping enables the user immediate visual feedback while routes are created within a specific market
  
• Drop in high priority or additional work orders