ETTEO MOBILE

​The ETTEO Tech mobile app is designed to support technicians out in the field and works in conjunction with the ETTEO Platform. It allows technicians to view their routes, update orders, track part information, capture documents, and access pertinent customer history.

ROUTING

• Technicians view routes pushed down to their mobile device. This gives the tech vision to all or just a few at a time.
• Routes can be scheduled for release or they can be manually triggered
• User’s receive Push Notifications to their device when a route has been added, modified or removed
• From the routing screen, users are given a high-level view into the details of each stop. 
• Users can quickly contact a customer and navigate to the destination directly from this view as well

SERVICES & INFORMATION

• General Information

             -   Customer information
             -   Flags (special instructions)
             -   Line of Business (delivery,
                  installation, repair, etc…)
             -   Order number (customizable)
             -   Geo-fencing (limited to 100 meters)
             -   Location services

• Services

             -   Assigned Service Provider
                 (Pac Sales, BBY, Geek Squad)
             -   Technician
             -   Date/Time (scheduled timeframe)
             -   ​Line Items (services)

CUSTOMIZED WORKFLOWS

• Workflows walk technicians through the job completion process (customizable wizard)
• Capture data that is necessary for completing the job:

             -   Existing Damage
             -   Delivery Confirmation
             -   Signatures
             -   Parts
            -   Photo of data plates for future
                marketing
      •    ​In app tech contact (SMS or live call)
      •    Fully configurable to meet the needs of the business

PARTS & DOCUMENTS

• Parts

             -   ​Customer’s Current Unit
             -   ​Requested/Supplied Parts
             -   ​Vendor Source
             -   ​Delivery/Pickup Information

• Documents

             -   ​Photos (data plates, pre-existing
                 damage, address, etc.)
             -   ​Receipts, Instructions, etc.
             -   ​Signatures
             -   ​​Categorized by type

NOTES

• Information logged by the technician (technician notes become part of the customer record)
• Public notes entered through the portal (additional information for the technician to see, e.g. gate codes, disabilities of customer, customer concerns…)
• All information on app is logged into permanent record